Personal Training Policies and Procedure:

1. Sessions are non-refundable.
2. All personal training packages are sold at a minimum of 4 sessions per package. 
3. Package must be completed in the specified timeframe set forth here. At the pay rate of one (1) session per week, all personal training sessions must be completed within four (4) weeks of initial session start date. At the pay rate of two or more (2+) sessions per week, all personal training sessions must be completed within three (3) weeks of the initial session start date. 
4. To remain in the personal training schedule, clients are required to purchase session packages prior to beginning any session with their trainer. Payments can be expected after the final session in a package has been completed. Meaning, if a client purchased 4 sessions in a package, to continue with their regular scheduling, they will be required to make a payment for their next package at the time of their 4th session. This is a financial commitment made to Full Scale Fitness LLC and its representatives stating the intent to continue with personal training. 
5. Package sessions remaining after the pay-rate specified timeframe (in weeks) will be subject to forfeit without refund or use.
6. In the event that a session (at a pay rate of one [1] session per week) is cancelled with more than a 15 hour notice, the session must be rescheduled in the four (4) week time frame or the session will be forfeited. The session can be scheduled on a separate date seeing that there is an available time slot that works for both the trainer and client. If the trainer does not have an available time slot, the session will be forfeited. 
7. Clients must give 15 hours advance notice of a cancellation, less than 15 hours or a no-show will result in a charge to the package session. Clients will need to submit a cancellation through the Full Scale Fitness LLC mobile application and the application will determine if the session is redeemed or not. For those clients who do not have access to the Full Scale Fitness LLC mobile application will be required to provide any of the following; a text message, phone call, voicemail or email to [email protected] declaring their intent to cancel their session. The 15 hour notice will be based upon the time stamp of the message and is sufficient in determining the 15 hour mark, not when the trainer responds. 
8. Personal training sessions are up to 60 minutes in length. 
9. PAR-Q, Full Scale Fitness LLC Questionnaire, Full Scale Fitness LLC Health Assessment, Physician Approval (if applicable), and Personal Training Agreement must be completed, signed, and on file prior to the beginning of the first session.
10. It is the responsibility of the client to offer a safe and clean environment to train in. If there are any risks including, but not limited to, animals, house clutter, unsanitary locations and general poor work environments, the trainer has the right to cancel the session with no refund. 
11. It is the responsibility of the client to have written consent regarding the trainer entering the property without announcing their arrival or knocking first. If there is no written consent, the trainer must wait until the client has answered the door and invited the trainer in. In the event that the client does not allow the trainer in and the session time has begun, the client will lose the time from the 60 minute session that has passed.
12. The client understands that the conditions due to traffic, weather and other unforeseeable forces may cause the trainer to be late. In this event, the session will start once the trainer has arrived, even if it is past the planned starting time. In this event, the trainer will work for a full 60 minutes from the time they arrive. 

I declare that I have read, understand and agree to the contents of this Personal Training Agreement in its entirety.  I understand that the Assumption of Risk, Waiver of Liability, and Personal Training Policies and Procedures are intended to be as broad and inclusive as permitted by the governing State in which the services are provided and agree that if any portion is held invalid, the remainder will continue in full force and effect.

Any questions can be sent directly to: [email protected]